We've put together some commonly asked questions to provide you with more information. Simply click on the links below to quickly get to the answer you need.
How do I log in to my account for the first time on this new store?
Go to the login page. If you're an existing customer from our old store, you will need to reset your password. Please click on Forgot password and use the same email account from the old store. An email will be sent to you
to reset your password.
If you're a new customer, please go to the login page and create a new account.
Do you ship to P.O. Boxes, APO, or FPO?
No, we do not ship to P.O. Boxes, APO, or FPO. Please provide a street address.
How soon will my order ship?
Expedited orders received by 12pm PST will generally ship the same day. Please note that standard processing and shipping time for non-priority orders is 24-48 hours. If the shipping method you select is priority, your order will be processed within 24 hours.
NOTE: Deliveries are made Monday - Friday. Saturday is not considered a regular business day for transit. Please contact us directly at (800) 542-2307 if you need Saturday delivery service so we can confirm it's available in your area. Additional shipping charges will apply for Saturday service.
What are your business hours?
Our business hours are Monday through Friday, 7:00 AM to 5:00 PM (PST). Orders placed on Saturdays and Sundays will be received on the following Monday and resume stated processing times.
New Years Eve
Martin Luther King Jr. Day
How do I redeem a promo code?
To redeem a promo code, locate and click on Enter Discount code within your shopping cart.
We ship to USA, Canada, and Puerto Rico addresses only. If shipping to Canada, the price of purchasing our products does not include any duty tax that may be incurred if you live outside of the United States. Payment of duties and taxes are the buyers'
responsibility. You may provide your customs broker's information in the "Comments" section in the checkout page. If you do not have a broker, FedEx Trade Networks can work with you for shipment clearance and bill you directly.
The tax exemption form will be forwarded to our auditing team for approval review once your order is placed. Please add a comment in the "Special Instructions" section of the Order Preview page that a tax exemption form has been submitted for review. Upon tax exemption approval, we'll advise you of the approval and adjust the tax charge prior to releasing your order.
Where can I find the tracking number to my order?
The tracking number of an order is located inside the order details page. Go to My Account > My Orders, find the order in question and click on "View Details" link to the right of it to open the order details page. See screenshot for example.
If you have a question that you can't find the answer to, we'd love to hear from you! Please complete the form on the Contact Us page and a member of our team will
be in touch.