We've put together some commonly asked questions to provide you with more information. Simply click on the links below to quickly get to the answer you need.
How do I log in to my account for the first time on this new store?
Go to the login page. If you're an existing customer from our old store, you will need to reset your password. Please click on Forgot password and use the same email account from the old store. An email will be sent to you
to reset your password.
If you're a new customer, please go to the login page and create a new account.
What payment methods do you accept?
Credit Card (Visa, MasterCard)
It is not necessary to have a PayPal account to pay. Use the Guest Checkout option as shown in the image below. PayPal accepts American Express, Discover, Visa, and Mastercard.
Do you ship to P.O. Boxes, APO, or FPO?
No, we do not ship to P.O. Boxes, APO, or FPO. Please provide a street address so FedEx or the freight carrier can successfully deliver your order.
How soon will my order ship?
Expedited orders received by 12pm PST will generally ship the same day. Please note that standard processing and shipping time for non-priority orders is 1-2 business days. If the shipping method you select is priority, your order will be processed within 1 business day.
NOTE: Deliveries are made Monday - Friday. Saturdays and Holidays are not considered a regular business day for transit. Please contact us directly at (800) 542-2307 if you need Saturday delivery service so we can confirm it's available in your area. Additional shipping charges will apply for Saturday service.
What are your business hours?
Our business hours are Monday through Friday, 7:00 AM to 5:00 PM (PST). Orders placed on Saturdays, Sundays, and Holidays will be received on the following business day and resume stated processing times.
New Years Day
Martin Luther King Jr. Day
Day after Thanksgiving
How do I redeem a promo code?
To redeem a promo code, locate and click on Enter Discount code within your shopping cart.
We ship to USA, Canada, and Puerto Rico addresses only. If shipping to Canada, the price of purchasing our products does not include any duty tax that may be incurred if you live outside of the United States. Payment of duties and taxes are the buyers'
responsibility. You may provide your customs broker's information in the "Comments" section on the checkout page. If you do not have a broker, FedEx Trade Networks can work with you for shipment clearance and bill you directly. We also have partners around the World to help you get Roland DG items, please contact us for options.
What is the return policy?
See our Return Policy here. We allow returns on new and unused items within 30 days. We have a restocking fee of up to 25%. Please contact us for approval before sending back any returns.
I have a Resale Certificate. How do I send it in to be tax exempt?
Please send your tax exemption form to email@example.com and include the following information:
The tax exemption form will be forwarded to our auditing team for approval review once your order is placed. Please add a comment in the "Special Instructions" section of the Order Preview page that a tax exemption form has been submitted for review. Upon tax exemption approval, we'll advise you of the approval and adjust the tax charge prior to releasing your order.
Where can I find the tracking number to my order?
The tracking number of an order is located inside the order details page. Go to My Account > My Orders, find the order in question and click on "View Details" link to the right of it to open the order details page. See screenshot for example.
Who is Roland DGA Store?
The Roland DGA Store is operated by Roland DGA. We have a team of the most skilled individuals that want to help your business succeed. Roland DGA is a subsidiary of Roland DG from Japan. We're committed to supporting the Roland DG and DGSHAPE products
in North and South America. Unlike many other websites, we sell the Roland items we make and hand-pick the best accessories to go with them. There is no better source for Roland DG products than the Roland DGA Store.
What brands does Roland DGA distribute through the DGA Store?